SHIPPING POLICY

RETURN POLICY

-    General Returns    -

We hope you are happy with your purchase but if for any reason you are not, we can offer you a refund as long as the item/s is returned in its original saleable condition with the original packaging it was sent in (This excludes commissions - please fully read all the information regarding having a commission made and ensure you are happy with those terms before enquiring and placing an order). The item/s must be returned within 14 days of purchase. To start a return please email us within the 14 day time frame and we can then review the return, and pending approval we will then supply you with a return address.  Please ensure you have attached the correct address before sending the item/s back, as a wrong address will unfortunately mean we will not be able to further assist you with a return and/or refund. Please keep hold of your tracking receipt and keep it safe as you will need this to ensure of its arrival or in case of any loss or damage in transit. We cannot be held responsible for any loss or damage of orders sent back, in the rare situation that this does happen you will need to contact your courier. Damaged or lost items will not be refunded. The condition of the item/s will be reviewed once we receive them upon approval; that they are returned in a brand new saleable condition - a refund will then be issued. This is down to our digression and if we deem an item/s is unfortunately not in a saleable condition a refund will not be issued and no item/s will be retuned back to you. Please note we are unable to reimburse postage costs for sending the item/s back.

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​-    Will I be reimbursed  for delivery charges of sending my item/s back?    -

You are responsible for all delivery charges made for returning any item/s. We are a small business so unfortunately we cannot offer free returns on item/s​​

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-      Damaged Items    - 

 In the unlikely event that your item/s arrive damaged you must notify Hollie by email within 2 days of arrival. Clear photo's of both the damaged packaging and the damaged item/s must also be sent within the 2 days of the item/s being delivered. Once you have emailed with the details of the item/s you would like to return prior to posting, and a return has been accepted by us, we will then provide you with a return address to send the items back to. Postage with tracking is essential to ensure returns arrive back safely, promptly and minimising risk to item/s being lost - as this will result in refunds and/or replacements being dismissed and the order being cancelled. Please ensure you have attached the correct address before sending the item/s back, as a wrong address will unfortunately mean we will not be able to further assist you with a return, refund or replacement. Please send back items in original packaging it came in, should it be too damaged then please also add an extra layer or packaging to this. The reason we ask for the original packaging back is because sometimes the courier will need to physically review it. lack of original packaging may cause delays and in some instances may lead to the courier dismissing the investigation and  a refund or replacement being dismissed altogether. Notification of damage along with photo evidence of damaged packaging and items/s received outside of the 2 days since arrival, will unfortunately mean we won't be able to help with returns - with no exceptions. This is because we need to lodge the issue with the courier within a small time frame and failing to meet their time frame criteria means the case will be dismissed altogether, and no refund or replacements will therefore be given. 

If the damaged item is an Original Painting or a Limited Edition Print, you must return the item back with suitable tracking ('Signed For' is not deemed a suitable method of shipping, it must include tracking) and insurance of the value of the item/s being returned due to the nature of the product. Once you have shipped the item/s back to us please update us straight away with a clear photo of the receipt with the tracking number visible. If the item/s is not sent with tracking and the item/s are then lost in transit, then no refund  or replacement will be issued as this is your responsibility. After receiving and verifying that the goods are damaged through no fault of your own then we will do one of the following things:

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• Issue you with either a full or partial refund of the item/s including the costs of you returning the goods to us.

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• Replace the damaged item/s for you.

If for any reason we have proof of items being delivered undamaged after you have claimed damage, then no refund or replacement will be issued.

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-    Lost or missing items   -

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Please note - We do not take responsibly for any item/s lost or damaged when courier services have been advised to deliver to a designated safe place.

All UK orders will be sent Special Delivery with Royal Mail, to ensure a safe, tracked and fast shipment to you, But if for any reason your item/s does not arrive within 7 days of being dispatched, then please check the tracking number provided to you. The most likely reason for being late on delivery will be that there was a failed delivery attempt and therefore it has been taken to a collection point. 

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In the rare event that your order tracking status has said it has been delivered but hasn't arrived or been taken to a collection point, or there has been no tracking update since it has been dispatched within 7 days, then please email us as soon as possible no later than 7 days after the order was dispatched. We will need to open up an investigation with the courier, so notification of missing or lost items after the 7 days will mean we won't be able to assist furthermore, and no refund or replacement will be issued.

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Should the courier be unable to locate your order, then a refund or replacement will be issued. Please note that we can only offer one of these options after the investigation from the courier service has been concluded and we have received this update from them, as often missing or lost orders are generally found and then delivered once an investigation has been submitted.

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If the courier service provide us with sufficient evidence that the order was successfully delivered to the address provided by you, then no return, refund or replacement will be issued.

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-    Can I return sale items?    -

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All items purchased on sale cannot be returned and/or refunded. Most sale items will be end of line, and in some instances these items may have slight imperfections which mean they are on sale and this information will be clearly stated in the products information - ensure you always fully read the product description before purchasing.

-    Can I exchange for another item?    -

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No, you can only exchange for the same item in a different design with the same retail value as what you have already purchased. You will need to cover postage for any returns or exchanges. Please refer to the 'General Returns' section above to read about our return requirements.

-    Wrong address provided    -

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Should you have accidentally entered your shipping address incorrectly then please notify us straight away by email and we can rectify this for you before posting. Unfortunately in the event of shipment having already been made, we won't be able to update the delivery address or redirect. We will need to wait for the order to be sent back to us and you will need to make payment of postage again and we will update your address to send the order to. We cannot be held responsible if this scenario should occur, and the first initial postage won't be refunded. If for any reason the item/s are not sent back to use from the incorrect address then no refund will be issued, please ensure you have entered your delivery information in correctly, this is your responsibility.