This Privacy Policy describes how My Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.artandillustrationsbyhollieanne.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time and without notice, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. It is your sole responsibility to keep checking back for any updates made to our privacy policy.

INFORMATION I COLLECT In order to complete your purchase, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that your ordering. You may also choose to provide me with additional personal information such as in the case of a custom order.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

WHY I NEED YOUR INFORMATION AND HOW I USE IT I rely on a number of legal basis to collect, use, and share your information, including: - As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time. - If necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not over ridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interests to improve my services.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

2) Compliance with the Wix Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Wix Policy & Terms of Use.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

INFORMATION SHARING AND DISCLOSURE Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Wix: I share information with Wix as necessary to provide you my services under both the Wix Policy and Wix terms of use. Service Providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies and Paypal. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Business Transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. Compliance with Laws: I may Collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests: (b) enforce my agreements, terms and policies: (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

DATA RETENTION I retain your personal information only for as long as necessary to provide you with my services and described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following: 1 year.

YOUR RIGHTS If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe the rights below.

Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information form. Change, Restrict, Delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or it is needed for legal reasons. I do not use other companies - the only data available to others to see will be your name and address on your parcel. I am a very small business and don’t need to keep extensive records.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at artbyhollieanne@gmail.com

PRIVACY POLICY

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